Fax Us

Faxes can be sent to our main number. Please set your fax machine to dial +1-613-728-5949 for local or international calls, or +1-855-270-9676 for toll-free calls from within Canada and the United States.

Need a fax cover sheet in a hurry? Click the icon to download our pre-addressed cover sheet. (File size is 82 KB)

Having trouble sending a fax?

This happens occasionally because either all of our phone lines are busy and you get a busy signal, or our fax machine itself is busy. Either way, most fax machines will automatically try again in a few minutes.

But… if you dial your fax manually like a telephone and then wait to hear an answering fax tone before starting transmission, your fax won’t ever go through. This is a common issue since many businesses no longer have dedicated fax lines. Like us, they have phone systems that recognize faxes by listening for an originating fax tone when a call is answered. If a fax tone is not detected immediately, your fax transmission will be treated like a voice call instead of being routed to our fax machine.

You have two choices.

1. Let your fax machine do the work of dialling for you.
   
   If you experience difficulty sending a fax, please try again and either set your fax machine to dial automatically, or, start transmitting your fax (usually done by pressing a button called START or SEND) as soon as you finish dialling.Faxes are received trouble-free when sent from a device that dials and then generates an originating fax tone before the call is answered, meaning any traditional fax machine and almost all PC faxes. Our switchboard detects the fax tone and transfers your call to our fax machine, which then rings, answers, and receives your fax. This entire process takes only about 15 seconds. It is normal that you may initially hear either a person or the auto attendant answer.
   
   
2. Call our main number and then dial extension 37 before starting to send your fax.
   
   Our fax machine is on extension 37. After you heard the auto-attendant voice prompt, dial <3><7> and wait for the fax machine to answer before starting your fax. You’ll hear the fax machine a ring  few times, and then answer with a tone. Start transmitting your fax at that point.